We Serve East London, London and the surrounding areas 0800 011 6529

We discuss payments and offer a competitive and fair pricing structure for all the work and services that we offer and undertake at Teleco Solutions Ltd.

Telephone Service Costs

Typical cost is half the price of Bt! 2 hour response and free consultation.. Book now.

  • Supply & install phone system 0 - 500 users?

    Please contact us for a quote

  • Data Networking-Telephony Work

    Please contact us for a quote

  • Pre-Paid Service Engineers £75.00

    Please contact 07903 126 715

  • Telephone Extension

    £80.00 for telephone extension including all parts (£40 per additional extension)

  • Bt Telephone Socket Fault

    £65.00 per Telephone Socket fault and fix

Phone Line Not Working? No Broadband? New Phone System?

  • Office network installation 0 -500 outlets

    Please contact us for a quote.

  • Telephone Wire Reconfigure

    £85.00 fee to reconfigure BT wiring to enhanced/maximised internet speed and prevent drop outs.

MINIMUM rates for time charged onsite is ONE HOUR from the time of arrival, max charge 2 hours

 Payment is due on completion of job by cash, chip n pin/credit or debt card, with 12 months guarantee

 Customers should confirm a cancellation within 24 hours prior to an appointment.

 PLEASE NOTE: There is a charge for Non-Standard Parts, (MK4 ADSL add on is £15.00 if required).

Fantastic service with a smile, Will came round at 8, stayed until almost 11 to finish the job professionally and to an excellent standard. I am really pleased with the job which he priced extremely fairly. I would definitely have him round again. Highly recommended”.

Dave Oxland

I had problem with no satellite signal. Mike came out quickly and realigned my dish which is on chimney (where SKY refused to go). Also gave advice about future problems I may encounter due to trees getting larger. Really friendly and honest guy. I must recommend.

AliM-68

“Superb, professional service. Excellent customer care all at an affordable price. In future all of my telecom and internet repair faults will be going to this company. Why put up with a poor service and rip off prices from BT when Telco Solutions provided a far superior repair and installation. Thank you.”

Tony D

This Is Bt Open Reaches Price List -Teleco Solutions is Half The Price.

BT LogoBT Price List

Section 15:Miscellaneous


Part 8:Timescale Charges

Subpart 1:Timescale Charges

Timescale charges are raised to cover time spent by BT engineers:

• repairing faults where this work is not covered under the terms of a service contract with BT, and

• for providing or rearranging services or equipment where standard BT charges are not available.

Fault repair
Where a reported fault is found to be on a BT product or service which is under a service guarantee or is covered by a maintenance, service care level or rental agreement, BT will respond to repair the fault or replace the faulty equipment in accordance with the terms of the service guarantee or maintenance, service care level or rental agreement.
Timescale charges as set out in the tables below apply as follows:

• Full-rate charges – Where the fault is found not to be with any BT service or equipment. In particular this covers the situation where no fault is found, or the fault is found to be on non-BT equipment, or is due to damage caused by someone other than BT or someone at the customer’s premises, or due to theft, loss or removal of equipment, or in the case of customer owned or rented equipment (but not BT’s network) faults caused by damage by external or environmental factors (e.g. lightning, electrical surges or floods).

• Supplementary charges – Where BT agrees to carry out work at specific times which are not covered within the terms of the service guarantee or maintenance or rental agreement.

Provision and re-arrangement of equipment, wiring, network or services
Timescale charges as set out in the tables below apply where a customer requests work to be carried out on site involving the provision or rearrangement of equipment, wiring, network or services, where:

• no standard prices exist for this work (full-rate charges will apply) or

• the work is to be carried out outside the normal working day or earlier than within our standard timescales (supplementary charges will apply).

Time-scale charges do not apply for the rearrangement of any BT network equipment or line-plant which is located on the customer’s premises where these charges are assessed under charging rules for the rearrangement of BT plant and equipment (see Section 1 Part 12Shifts & Rearrangement of Exchange Line Wiring, Lineplant and BT Network Equipment)

Eligibility

Timescale charges apply to business or residential customers including any emergency home visits.

Pricing Information

Charges

Full-rate charges apply to:

  • (a) Call-outs to repair faults or damage associated with BT’s network services, including any Network, Cabling, Dropwire or underground feeds within a customer’s curtilage up to and including the Network Terminating Point, and to repair faults in BT on-site equipment (or to replace such equipment at BT’s discretion).
  • (b) Work carried out on provision, rearrangement and configuration of BT’s products and services where there is no fixed price.
A minimum charge will apply to all work carried out which is the visit charge or per occasion charge plus the hourly charge for the minimum number of hours as set out below. Any time spent over the minimum number of hours will be charged at the hourly rates below.
Supplementary charges will apply if planned work is required to be carried out outside normal working hours, where provision during normal hours is included within the standard price. These charges apply in conjunction with a provide or change request involving normal list prices and are in addition to these charges.
Where multiple engineers are involved in a job, separate charges should be raised for each engineer.
Charges in this section will apply unless otherwise specified in the BT Price List.
Business Customers
Table A – Network On-site
For any on-site work related to BT network services up to and including the associated Network Terminating Equipment.

e.g. PSTN, ISDN, Broadband & Private Data, Voice & IP Services.

Note – for work on BT’s Public Switched Telephony service only, the visit charge will include up to £20.00 materials (other materials will be charged at appropriate rate)


Normal Working Day (a)Out of hours

Mon – Sat

Sundays & Bank

Holidays

Exc VATInc VATExc VATInc VATExc VATInc VAT
Minimum Hours112222
Full Rate charges
Visit charge£125.00£150.00£175.00£210.00£200.00£240.00
Plus per hour£120.00£144.00£180.00£216.00£275.00£330.00
Supplementary charges
Visit charge£90.00£108.00£185.00£222.00
Plus per hour£65.00£78.00£165.00£198.00
Table B – Equipment On-site
For on-site work associated with the installation, repair, enhancement, modification or relocation of any on-site equipment beyond the Network Terminating Equipment.
Engineering visits on a managed service where outage is due to a customer equipment or power issue will be charged according to the visit charge and hourly rate below. If the engineer is able to repair the fault by unplugging a piece of equipment or wiring with no further investigation, then the appropriate visit charge only will apply. Otherwise the appropriate hourly rate will always apply in addition to the visit charge and any supplementary charges.

Normal Working Day (a)

Out of hours Mon – Sat

Sunday & Bank Holidays

Exc VATInc VATExc VATInc VATExc VATInc VAT
Minimum hours223333
Full Rate charges
Visit charge£125.00£150.00£175.00£210.00£200.00£240.00
Plus per hour£135.00£162.00£205.00£246.00£305.00£366.00
Supplementary charges
Visit charge£90.00£108.00£185.00£222.00
Plus per hour£75.00£90.00£185.00£222.00
Table C – Remote Configuration
For remote (off-site) configuration of any BT product or service used or accessed by the customer.

See Section 5 Part 1 Subpart 4Big and Large, Small and Medium Switch Remote Configuration Time Related Charges for remote (off-site) configuration of any of the following products: Meridian, ISDX/Realitis, SX2000, Definity, MD110 and Succession / CS1000.

Otherwise, for all other BT products or services where remote configuration work is required which does not require a visit to the customer’s premises a ‘per occasion’ charge will apply in addition to the hourly charges detailed below.


.Normal Working Day (a)Out of hours Mon – SatSunday & Bank Holidays
Exc VATInc VATExc VATInc VATExc VATInc VAT
Minimum hours112222
Full Rate charges
Per occasion charge£65.00£78.00£115.00£138.00£150.00£180.00
Plus per hour£135.00£162.00£205.00246.00305.00366.00
Supplementary charges
Per occasion charge£90.00£108.00£185.00£222.00
Plus per hour£75.00£90.00£185.00£222.00
Remote diagnostics on a managed service where the outage is due to a customer equipment or power issue£55.00£66.00£55.00£66.00£55.00£66.00
Abortive Visit Charges
An Abortive Visit Charge will be applied where an appointment is agreed for work at a Customer’s Site and the engineer arrives within the appointment slot but is unable to carry out the work for any reason such as but not limited to the following:

• Engineer is unable to gain access to the site or premises

• Customer is not ready for the work to be completed i.e. building work

• Person who placed the order or their representative is not available to provide detailed work instruction i.e. socket location

• Escort is not available. Engineers cannot enter premises unescorted or with a person under the age of 18


DescriptionCharge
Exc VATInc VAT
££
Abortive Visit Charge (per engineer per visit or call out – charge applies to tables A and B)130.00156.00
Residential Customers

Normal Working Day (a)

All other times except

Sundays and Public/Bank

Holidays

Sundays and

Public/Bank

Holidays

Exc VATInc VATExc VATInc VATExc VATInc VAT
££££££
Per Call Out70.8385.0070.8385.0070.8385.00
Plus Per Hour (or Part Hour)N/AN/AN/AN/AN/AN/A
Supplementary charge Per Call Out (in addition to standard charge for the work required as set out in the appropriate section of the Price List).N/AN/AN/AN/AN/AN/A
PLUS per Hour (or part hour) (in addition to standard charge for the work required as set out in the appropriate section of the Price List)N/AN/AN/AN/AN/AN/A
Minimum Charge (Residential)N/AN/AN/AN/AN/AN/A

Conditions

Timescale charges will not apply if the customer cancels the appointment before the BT engineer has arrived at the premises. Once the BT engineer has arrived at the premises, an abortive visit charge only will apply if work is cancelled or postponed by the customer, or if the appointment is not kept by the customer.

Part hours are increased for charging purposes to the next whole hour.

Additional Information

The call out element of the charge does not apply if the BT engineer is already visiting the premises to carry out other work, the standard charge for which includes the cost of the visit. Where BT chooses to spread the job over several visits which could otherwise have been carried out in a single visit, a single call-out charge will apply per engineer. Otherwise, a visit charge applies for each visit per engineer.
Timescale charges may apply for complex provision work carried out to place the Network Terminating Point (NTP) of the line at the location requested by the Customer where such work exceeds 2 hours of engineering time. Where multiple lines are provided, 2 hours will be allowed for each line and Timescale charges will apply for any time over the total allowance. There may be separate charges for additional infrastructure covered by Section 45 : Excess Construction Charges.
CALL CONNECT SYSTEMS (SWITCHES) (see Section 5 Part 1BT CPE – Charges)
Timescale charges as set out in this part of the Price List also apply to switch configuration work.

Timescale charges may also apply to the provision of temporary service (Section 15 Part 11Temporary Service). There may be separate charges for additional work covered by Section 45: Excess Construction Charges.

Notes

(a) Normal working day for both Residential and Business customers requiring repairs ( where this is not covered by service care level, rental or maintenance agreement) to PSTN services, telephones or answering machines and all provision and rearrangement work is: 0800 – 1700hrs Monday to Friday.

Product line:Service Product Pricing

First level product:Engineering and Service Solutions

Second level product:Engineering Services

Version:N/A

Engineering Services Export to Excel

Engineering Services

Duration related charges and programme set-up price for Engineering Services

Engineering Services offer customers access to our engineering experience to carry out work on their networks and across Openreachs access network.  This includes cabling, testing, network design and installation activities.  Engineering Services are ordered direct from the Openreach Sales and Relationship Manager who will advise on the actual customer requirements or via the Openreach website.

Items of stores will be charged separately using standard stores where appropriate described in the Time Related Charge price list.  Non Standard items will be charged on a per occasion basis.

For the purposes of Engineering Services, a standard working week is calculated based on 36 working hours for an engineer completed at any time during five Working Days (Monday to Friday 08:00 to 17:00 excluding bank and public holidays) which may be consecutive, or broken into units of one or more complete Working Days.  To incorporate work on weekends or bank and public holidays separate rates for these days are included.

For work not included within this standard definition charges at the Supplementary rates will apply.

A programme set-up fee will be charged where Openreach is requested to design a programme of work to undertake delivery of a specific project.

There may be separate charges for additional infrastructure covered by Excess Construction Charges.

Capability Band Charges
FeatureOperative dateUntilOne off Charge £ Exc VATPer Working week (minimum period)
£ Exc VAT
Additional Working day
£ Exc VAT
Additional Saturday
£ Exc VAT
Additional Sunday or Public Bank Holiday
£ Exc VAT
For work on Customer premises/ networks and equipment only.
Capability Band 131/03/200931/03/20111,125.00250.00285.00320.00
Capability Band 101/04/201107/06/20121,220.00270.00310.00350.00
Capability Band 108/06/201231/03/20131,330.00290.00340.00380.00
Capability Band 1
Hide historic prices
01/04/201331/08/20181,390.00310.00360.00400.00
Capability Band 101/09/2018Withdrawn – use rates belowWithdrawn – use rates belowWithdrawn – use rates belowWithdrawn – use rates below
Capability Band 231/03/200931/03/20111,370.00300.00345.00395.00
Capability Band 201/04/201107/06/20121,480.00330.00370.00430.00
Capability Band 208/06/201231/03/20131,610.00360.00400.00470.00
Capability Band 2
Hide historic prices
01/04/201331/08/20181,690.00380.00420.00500.00
Capability Band 201/09/2018Withdrawn – use rates belowWithdrawn – use rates belowWithdrawn – use rates belowWithdrawn – use rates below
Capability Band 331/03/200931/03/20111,485.00320.00375.00430.00
Capability Band 301/04/201107/06/20121,610.00350.00410.00470.00
Capability Band 308/06/201231/03/20131,750.00380.00450.00510.00
Capability Band 3
Hide historic prices
01/04/201331/08/20181,830.00400.00470.00540.00
Capability Band 301/09/2018Withdrawn – use rates belowWithdrawn – use rates belowWithdrawn – use rates belowWithdrawn – use rates below
For work on Customer premises/ networks and equipment and on Openreach’s access network where appropriate.
Capability Band 112/04/201031/03/20111,500.00330.00380.00420.00
Capability Band 101/04/201107/06/20121,625.00360.00410.00460.00
Capability Band 108/06/201231/03/20131,771.25390.00450.00500.00
Capability Band 1
Hide historic prices
01/04/201331/08/20181,850.00410.00470.00530.00
Capability Band 101/09/20181,400.00290.00410.00510.00
Capability Band 212/04/201031/03/20111,780.00390.00450.00510.00
Capability Band 201/04/201107/06/20121,930.00420.00490.00550.00
Capability Band 208/06/201231/03/20132,100.00460.00530.00600.00
Capability Band 2
Hide historic prices
01/04/201331/08/20182,200.00490.00560.00630.00
Capability Band 201/09/20181,800.00370.00530.00660.00
Capability Band 312/04/201031/03/20111,920.00410.00470.00530.00
Capability Band 301/04/201107/06/20122,080.00440.00510.00570.00
Capability Band 308/06/201231/03/20132,270.00480.00560.00620.00
Capability Band 3
Hide historic prices
01/04/201331/08/20182,370.00510.00590.00650.00
Capability Band 301/09/20182,600.00530.00750.00940.00
Setup Charges
Programme Set-Up Charge (£)31/03/200931/03/2013350.00
Programme Set-Up Charge (£)
Hide historic prices
01/04/201331/08/2018360.00
Programme Set-Up Charge (£)01/09/2018500.00
Complex Set-up12/04/2010On application

Notes:

Programme Set-up will apply in all cases.

Complex Set-up fee will apply in cases where the cost of setting up the solution exceeds the Programme Set-up fee. An estimate of the Complex Set-up fee is available on request.

Supplementary Rates
FeatureOperative dateUntilNormal Working Day
£ Exc VAT
All other times except Sundays and Public / Bank Holidays
£ Exc VAT
Sundays and Public / Bank Holidays
£ Exc VAT
Standard Chargeable Visit (Visit plus up to 1 hours work)
Show historic prices
12/04/201007/06/2012105.00130.00150.00
Standard Chargeable Visit (Visit plus up to 1 hours work)01/04/2013120.00150.00180.00
Standard Visit08/06/201231/03/201358.0058.0058.00
Standard Visit01/04/201360.0060.0060.00
Additional Hours (or Part thereof)
Show historic prices
12/04/201031/03/201155.0085.00100.00
Additional Hours (or Part thereof)01/04/201360.0090.00120.00
Broadband Boost
FeatureOperative dateUntilCharge per visit
£ Exc VAT
Broadband Boost
Show historic prices
01/03/201107/06/2012TOA
Broadband Boost01/05/2018Please refer to product price lists at 2.2.1, 2.3.1, 5.1.3, 5.1.4 and 5.2.1

Terms On Application (TOA)

Named Engineer
FeatureNoteOperative dateCharge per order £ exc VAT
Named Engineer118/09/201460.00
Named Engineer – WLR Premium1 & 218/09/201430.00

Notes:

  1. Named Engineer can be ordered on provision orders only and is available on WLR basic, WLR Premium, LLU, ISDN2 and Classic
  2. Named Engineer with WLR Premium price is applicable when  ordered on a WLR Premium circuit
View My Engineer (VME)

Openreach has been working with Communications Providers (CPs) on “Improving our Communications to our Customers”. View My Engineer (VME) is a new service that provides both CPs and end customers with proactive notifications and online tracking during the fit and test activity associated with an order or fault.

FeatureOperative datePrice per SMS
£ Exc VAT
VME SMS Notification07/09/20150.03
Capability Bands Job Description

The key characteristics that apply to Engineering Services Capability Bands are shown below:

FeatureCapability: Band OneCapability: Band TwoCapability: Band Three
Job requirementsA skilled technician who can complete one or more standard telecommunications engineering activities from the following. Internal, external and overhead cable installation and testing.As Band 1 but is a higher skilled technician who can complete one or more of the activities,As Band 2 but is a highly skilled senior technician specialising in one or more of the following technically demanding activities:
Typical Work AreaInternal, external and overhead block positioning and fitting. External jointing and sheath closure. Construction of external networks. Any activity associated with distribution frames or cross connection cabinets. This only applies to work on customer equipment and premises.Will have an understanding of all, and is capable of controlling, coaching and mentoring Capability Band 1 technicians to enhance their functional skills. This only applies to work on customer equipment and premises.Internal and external network design and costings. Use of specialist equipment. Co-ordination of short duration engineering activities. This only applies to work on customer equipment and premises.

Cancellation Charges

Engineering Services orders can be cancelled upon 4 weeks prior notice in writing.

The Programme Setup Charge, when required, is payable irrespective of whether a job is subsequently cancelled.

Customers will be liable for any charges which may arise or are due within the 4 week notice period.

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Date: 31 July 2018