Horizon now boast a vast array of options you can take with the phone system, Soft clients enable you to connect your laptop or desktop computer to the phone system, making and taking phone calls wherever you have an internet connection.
Even better, you can now get a softphone client or better known as a phone app to connect to your phone system and have a phone extension on your Smartphone. Either through an iOS device like an Apple Iphone or an Android device.
The Horizon Integrator add-on allows a business to connect the horizon PBX to Microsoft outlook and enable screen pop of your contact before you answer the phone call right through to allowing you to connect your phones to your CRM software solution.
You can use it for click-to-dial function which allows you to highlight a phone number a click to ring it. Either on a normal screen or you can even highlight a phone number on a website and dial it through your PC.
The call queueing option makes sure that you will never be in a position where customers can’t reach your business. True, queueing is not the best for the caller but sometimes it’s more professional than not being able to get a ring tone. And you can use your own branded message to play to people in the queue.
Akixi call reporting is the latest in the additions, giving you all the data you could want from a call logging system. Perfect for an inbound or even outbound call centre. There is even talk of a dialler being available very soon for Horizon.
The receptionist console brings it to the professional services market. Being able to have a console for the reception means it becomes a very viable option to the professional sectors such as Legal firms, accountancy firms and other professional service based businesses.
Call Recording, now Mifid ii compliant and PCI DSS compliant. Your calls can be stored in the cloud for ease of use or they can be downloaded to your preferred storage PC or even better they can be sent direct to an FTP based server environment.